Patient Information

Patient Fees

Patient fees are reviewed annually, and changes are generally effective from 1 November each year, in line with changes to the Medicare schedule of fees. Our current fee schedule is located on the notice board in the reception. Please note that patients who fail to attend their appointment without notifying the practice prior to their scheduled appointment may be charged a non-attendance fee. This fee must be paid before any future appointments are scheduled at the practice. Patient transfer fees – When you transfer from this practice, we will be happy to send your new practice a health summary free of charge. If you require your full file to be sent to your new practice, there will be a fee of $30 per individual or $40 per family. This is to cover administration and postage costs.

New Patients

We are currently taking new patients. On your initial visit with us, we require some forms to be filled out. Please arrive 10 minutes before your appointment to allow time for this.

Please bring these with you to your initial appointment:

• New Patient Demographics
• New Patient Medical Information Form
• Privacy and Consent Form
• Patient Information Brochure

Although most problems are best addressed at an appointment, you may ask to speak with the doctor on the phone. Doctors will return your call, usually at the end of the day, but they will take emergency phone calls as required.

Home Visits

Home visits are arranged via reception staff at the practice and are at the discretion of the treating General Practitioner. 

The following criteria is considered prior to approval;

• The patient is a regular patient of the practice.
• The patient lives within a reasonable distance of the practice.
• The situation is safe and reasonable.
• The patient is acutely ill or immobile, 
• The patient is unable to attend the practice due to a disability or 
• The patient is elderly and unable to attend the practice.

Test Results

Please ensure that you phone reception for all test results. Do not expect reception staff to interpret your results; they are only able to read the comment that the doctor has recorded. Please phone after 11am. For your privacy/confidentiality we will not discuss results at the front counter, we require you to phone us to obtain these results.

Repeat Prescriptions

Our patients who require repeat prescriptions are able to book a phone consult with their GP for scripts only. These appointments are strictly for repeat prescriptions so if you know you need other medical advice please book a regular appointment with your doctor.

Appointment Management

Our practice has a flexible system that enables us to accommodate your urgent, non-urgent, complex, planned chronic care and preventive health needs. Our systems are designed to enhance efficiency and avoid wasted appointments. The needs of the patient and the availability of the doctor and/or nurse are considered by the receptionist when booking an appointment.

Walk in patients will be triaged and responded to in accordance to the urgency.

Urgent Medical Care

Our practice sets aside appointments that are reserved for patients who are unwell and who need urgent care. To ensure appropriate scheduling, please advise if you need the following:

You can ask your preferred doctor when requesting an appointment. Our receptionists endeavour to allocate appointments so that you generally see the same doctor. If you are unable to obtain an appointment with the doctor of your choice you will be advised about the availability of other doctors. You will be asked if you would like to be added to the daily cancellation list, which will improve the likelihood of seeing the doctor of your choice.

• Pap smear
• Counselling
• Complex or multiple problems
• Excision of skin lesion
• Hormone implants
• Pre-employment medical
• Insurance medical
• Driver’s licence medical
• Diagnostic testing, e.g. hearing or ECG (heart tracing)
• Chronic disease management plan
• Translator assisted appointment
  

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